Case Study: North East Ambulance Service improves paramedic rostering and delivers savings with TotalMobile’s WORKSuite Pattern Design

North East Ambulance Service NHS Foundation Trust - Customer Case Study

North East Ambulance Service NHS Foundation Trust needed to redesign its paramedic shift patterns to align with new national standards, the Ambulance Response Programme, which aimed to improve response times. To meet this challenge, the Trust partnered with TotalMobile, utilizing their WORKSuite Pattern Design software and consulting expertise to create rosters that could balance forecasted demand with staff preferences and regulatory requirements.

TotalMobile's solution involved analyzing demand data and working collaboratively with employees and trade unions to design new, optimized rosters. The outcomes included meeting response time targets, reducing shift overruns, and achieving a more equitable distribution of unsocial hours. The new system also delivered significant annual budget savings through reduced underutilization and overtime, while embedded software ensures the Trust can continuously adapt its rosters for the future.

North East Ambulance Service NHS Foundation Trust

Vicky Court

Deputy Chief Operating Officer