Case Study: Mitie streamlines parcel deliveries with Totalmobile's Pinpoint smart locker integration

Mitie - Customer Case Study

Mitie, a facilities management company, sought a more efficient and secure way to manage parcel deliveries for its clients. They partnered with vendor Totalmobile to integrate their Pinpoint platform with smart locker technology, aiming to transform their mailroom logistics and reduce unnecessary contact.

The solution involved Totalmobile integrating Pinpoint with a smart locker system via an API, creating a seamless process to log, secure, and notify recipients of parcels. This implementation delivered significant results for Mitie, including more efficient time management for operational staff, a reduction in inefficient workflows and face-to-face contact, and overwhelmingly positive feedback from users. Totalmobile's solution provided a secure, user-friendly system that empowered employees and created a more agile working environment.

Mitie

Pat Fox

Director, Document Management