Case Study: Maritime and Coastguard Agency reduces labour costs with TotalMobile workforce management

Maritime and Coastguard Agency - Customer Case Study

The Maritime and Coastguard Agency, a UK-wide emergency service, faced significant challenges in aligning its workforce with highly variable demand across different times and geographical areas. Operating with rigid 12-hour shifts led to inefficiencies, underutilization, and high overtime costs. To address this, the agency partnered with TotalMobile and its consulting partner, Working Time Solutions, to implement a new demand-led rostering and annualised hours system.

TotalMobile's solution involved analyzing historical demand data to create optimized shift patterns that tracked peaks and troughs in activity. By introducing flexible shift lengths and a 'reserve hours' bank, the solution eliminated overtime and over-provision. This resulted in a direct reduction in annual labour costs for the Maritime and Coastguard Agency while simultaneously enhancing employee work-life balance through more predictable schedules and shorter shifts during quieter periods.

Maritime and Coastguard Agency

Matthew Briggs

HR Strategic Partner