Case Study: London Borough of Newham boosts repairs productivity with Totalmobile

London Borough of Newham - Customer Case Study

The London Borough of Newham, a local authority managing 16,000 properties, faced pressure to become leaner and provide better value. They needed a mobile workforce solution with offline capability for their housing repairs, gas servicing, and maintenance teams to improve efficiency. After extensive research, they selected the mobile solution from Totalmobile.

Totalmobile's solution provided offline functionality, allowing operatives to manage their schedules and work even without connectivity. This implementation, combined with a new bonus scheme, resulted in a 25% increase in repairs and maintenance productivity and a reduction in non-productive time from 33% to 1%. Totalmobile's platform also enabled a 25% reduction in front-line operational staff, significantly cutting costs while turnover increased dramatically, demonstrating a rapid return on investment.

London Borough of Newham

Tony Abbs

Operations Director RMS, Community and Environment