Case Study: London Borough of Hounslow Council improves repairs efficiency with Totalmobile Connect

London Borough of Hounslow Council - Customer Case Study

The London Borough of Hounslow Council, facing inefficiencies from a split internal structure and a lack of IT guidance, needed a cost-effective, fully integrated job and mobile workforce management system for its housing repairs. After a reorganization that created Lampton Facilities Management 360, both entities were using costly or inadequate systems, prompting them to seek a new solution from Totalmobile and implement their Connect product.

Totalmobile's Connect solution provided a user-friendly platform that delivered full visibility of repair teams, efficient job allocation, and integration with back-office systems. The implementation eliminated duplicate processes, reduced time spent on manual data entry, and provided real-time performance management dashboards, leading to significant productivity gains and financial efficiencies for both the Council and Lampton Facilities Management.

London Borough of Hounslow Council

Aidan Heed

Operations Director, Lampton Facilities Management 360