Case Study: Leicester City Council reduces unnecessary visits with Totalmobile Assist

Leicester City Council - Customer Case Study

Leicester City Council, a customer of Totalmobile since 2017, faced the challenge of maintaining high-quality public services during the COVID-19 pandemic. They needed to urgently transform their service delivery to ensure the safety of both their staff and residents while minimizing risks and unnecessary face-to-face contact.

Totalmobile rapidly deployed its Assist solution, a cloud-based video diagnostic tool, in just four days. This allowed the council to remotely triage and prioritize jobs, reducing the need for on-site visits. The solution is expected to prevent up to 9,000 unnecessary inspections annually and improve the first-time fix rate by 10%, providing a timelier and safer service for tenants.

Leicester City Council

Kevin Wheeler

Programme Manager