Case Study: Konica Minolta UK achieves real-time field service visibility with Totalmobile

Konica Minolta - Customer Case Study

Konica Minolta UK, a producer of business imaging products, faced challenges with outdated manual processes for its large field engineering team. Their back-office system had a significant delay, making real-time performance analysis and trend monitoring difficult. To address this, they chose Totalmobile to automate and mobilise their field operations.

Totalmobile implemented its mobility and Operational Performance Analytics (OPA) solution, providing real-time visibility and automating workflows. This integration led to NPS scores consistently over 80%, a 3% reduction in travel hours, and improved engineer productivity. The solution also supported a successful employee engagement programme, helping Konica Minolta to grow its customer base without proportionally increasing its headcount.

Konica Minolta

Ged Cranny

Head of Service