Case Study: Kirklees Council boosts productivity and cuts costs with Totalmobile

Kirklees Council - Customer Case Study

Kirklees Council, working with its housing management organization KNH, faced challenges in modernizing its workforce scheduling and mobile operations. They sought to eliminate inefficiencies like jobs falling through the cracks, reduce operational costs, and improve customer service. To address this, they partnered with vendor Totalmobile to implement their Dynamic Scheduling and Mobile Workforce Management solutions.

Totalmobile's solution automated the scheduling process for Kirklees Council's field operatives, integrating with a mobile app that provided crews with job details, route planning, and digital forms. This resulted in a yearly support cost saving of £14k and a 20% increase in daily completed jobs. The vendor's technology also improved productivity, customer communication, and provided planners with more time to manage exceptions.

Kirklees Council

Dawn Fisher

Service Improvement Manager