Case Study: Kelly Group improves scheduling efficiency with Totalmobile Optimise

Kelly Group - Customer Case Study

The Kelly Group, a long-established UK telecommunications and infrastructure company, faced challenges in managing service complexity and scaling operations. Their manual, spreadsheet-based scheduling system was inefficient, impacting their ability to handle diverse workloads and secure complex contracts. To address this, the Kelly Group partnered with vendor Totalmobile to implement their Optimise dynamic workforce scheduling solution.

By deploying Totalmobile's Optimise, the Kelly Group streamlined its scheduling process, reducing it from a manual task to one that is completed in under an hour. This resulted in a dramatically improved workflow efficiency, a higher job completion rate, and minimized errors. The solution also significantly improved work-life balance for over 1,000 field engineers by evenly distributing jobs to reduce travel. Furthermore, Totalmobile's intelligent scheduling helped the Kelly Group reduce its carbon emissions and supported its business growth by enabling it to win and retain more high-value contracts.

Kelly Group

Jason Chandler

Senior Operations Director