Case Study: Fife Health & Social Care Partnership improves home care delivery with Totalmobile

Fife Health & Social Care Partnership - Customer Case Study

Fife Council Health and Social Care Partnership, responsible for social care services, sought to transform its care-at-home delivery. The challenge was to improve scheduling and visibility for approximately 900 home carers across a large and varied geographic area. To achieve this, they turned to Totalmobile and implemented its WorkNow platform, including mobile workforce management and dynamic scheduling solutions.

The solution from Totalmobile provided real-time scheduling and coordination, enabling carers to respond to changes instantly and capture information digitally. This implementation led to significant results, including a 35% increase in capacity for new service users and a 50% reduction in missed visits. Totalmobile helped Fife Council handle 22,000 visits weekly and realize annual savings of approximately £2.35 million, all while drastically improving the consistency and quality of care for residents.

Fife Health & Social Care Partnership

Karen Marwick

Business Change Manager