Case Study: County Broadband achieves compliant fibre broadband field service delivery with TotalMobile

County Broadband - Customer Case Study

County Broadband, a provider building fibre broadband infrastructure in rural East England, faced the challenge of managing field service delivery for both its employees and subcontractors while ensuring compliance and high-quality work. They selected Totalmobile as their workforce management solution provider to gain real-time visibility and tracking across their operations.

By implementing Totalmobile's field service management solution, County Broadband achieved a consistent, real-time view of all activities, from back-office scheduling to field completion. This enabled robust process building and ensured fully compliant work. The measurable impact was significant, with over 141,000 photos uploaded from field devices in a 90-day period to guarantee quality assurance. Totalmobile provided the expertise in connectivity, efficiency, and effectiveness that County Broadband relies on.

County Broadband

Chris Davies

Chief Information Officer