Case Study: City of York Council achieves 35% faster job completion with TotalMobile

City of York Council - Customer Case Study

The City of York Council, a local authority, faced significant budget savings targets and a poor reputation for mobile working following a previous failed technology implementation. Their challenge was to find a new mobile solution that would boost staff productivity, increase efficiency, and restore trust in IT. They selected Totalmobile's field service management platform because the vendor focused on proving the solution's ease of use and building a strong relationship with key decision-makers.

Totalmobile implemented a solution that enabled tradespeople to receive jobs and input information directly into their mobile devices, eliminating travel to the office and manual data entry. This resulted in jobs being completed 35% quicker and a 36% increase in the number of jobs completed. The council also realized significant cost savings, including an average of £7 saved per repairs job and £28 per heating job, helping them meet their financial targets. Due to this success, Totalmobile is being rolled out to other service areas across the council.

City of York Council

Rob West

Electrician, Housing & Maintenance, Building Services