Case Study: Choice Services improves tenant satisfaction and cuts maintenance costs with Totalmobile Connect

Choice Services - Customer Case Study

Choice Services, a provider of maintenance and repair services for social housing in Northern Ireland, faced challenges with a legacy job management system that saw poor staff engagement. This hindered their ability to gather operational data and deliver modern customer service. To support their expansion goals, they sought a more efficient solution and chose to implement Totalmobile's cloud-based work order management system, Connect.

Totalmobile's solution provided a fully integrated platform that improved operational transparency and streamlined workflows for over 100 mobile users and contractors. The implementation led to significant results: Choice Services expanded its housing stock from 4,000 to over 9,000 units, saw an 8% drop in missed appointments, and achieved an 11% decrease in the average cost of a repair task. The system also empowered tenants to reschedule appointments themselves, saving staff time and contributing to Choice Services winning an "Excellence in Customer Service" award for two consecutive years.

Choice Services

James Sterling

Managing Director