Case Study: Caerphilly County Borough Council reduces repair backlogs with Totalmobile

Caerphilly County Borough Council - Customer Case Study

Caerphilly County Borough Council, a local authority serving over 180,000 people, faced significant inefficiencies in its housing repairs service. The council was struggling with a backlog of over 7,000 repairs due to poor work allocation, excessive travel times, inaccurate job costing, and paper-based systems. To address these challenges, they turned to vendor Totalmobile for its mobile workforce management solution.

By implementing Totalmobile's system, the council streamlined its operations. The solution provided efficient digital work allocation, accurate job costing, and digital forms, which replaced paperwork. This resulted in the repair backlog being drastically reduced to a sustainable level and a dramatic 18% improvement in Gas KPIs, rising from 85% to 99.98%. The success achieved with Totalmobile led to the council winning and being nominated for multiple national awards for its building maintenance service.

Caerphilly County Borough Council

Paul Smythe

Housing Technical Manager