Case Study: Bolton at Home improves 24/7 customer service shift planning with TotalMobile

Bolton at Home - Customer Case Study

Bolton at Home, a social housing provider, needed to create new 24/7 shift patterns to better handle customer demand for its community alarm service while improving productivity. They enlisted TotalMobile and its WORKSuite software to help design roster options that would meet this challenge.

TotalMobile's consultants analyzed historical and projected demand data to develop optimized shift patterns. This solution allowed Bolton at Home to reduce operational complexity, increase efficiencies, and support employee well-being. The shift patterns were crucial for effectively planning demand and restructuring vital services for their vulnerable customers.

Bolton at Home

Julie Riley

Head of Older People Services