Case Study: Blind Veterans UK eliminates paperwork and improves member service with Totalmobile

Blind Veterans UK - Customer Case Study

Blind Veterans UK, a charity supporting visually impaired ex-service personnel, faced challenges managing its field workforce. Staff carried sensitive paperwork on public transport, creating security risks, and spent significant office time retyping visit notes into their CRM system. They partnered with Totalmobile to implement its mobile workforce management solution to eliminate paperwork, improve data security, and increase time spent with members.

Totalmobile provided a mobile solution that integrated with the charity's CRM, allowing case workers to complete forms and access visit information directly on secure devices. This eliminated the need to carry physical documents and the redundant task of retyping notes. The implementation gave staff more time in the field, improved their work-life balance, and enabled a more consistent standard of service. Totalmobile's solution is now being rolled out to other teams within the organization.

Blind Veterans UK