Case Study: Crisis scales volunteer management and recruitment with Totally's bespoke system

Crisis manages 20,000 volunteer applications with Totally

Totally was appointed by Crisis, the national charity for homeless people, to overcome the challenge of managing its large volunteer force for a major Christmas event. Their previous paper-based system was inefficient and offered no data insight, and off-the-shelf solutions had failed to meet their complex needs for vetting and managing thousands of applicants.

Totally built a bespoke volunteer management portal that streamlined the entire application and vetting process for 20,000 volunteers. The solution included self-service profiles, a shift management matrix, and advanced communication tools. This enabled Crisis to scale its operations from London to five UK cities, significantly improving efficiency and cost-effectiveness while requiring minimal annual maintenance budget.

Crisis