Case Study: Definitive Healthcare increases availability with Total Uptime Cloud Failover and Load Balancer

Healthcare data and intelligence provider increases availability for online subscription services

Definitive Healthcare, a healthcare data and intelligence provider, faced challenges with frequent outages and unreliable connectivity from their internet service providers. These disruptions were negatively impacting their online subscription service and risking customer satisfaction. The company sought a solution from vendor Total Uptime to increase their site's availability.

Total Uptime provided its Cloud Failover and Load Balancing services, which were easy to implement and cost-effective. The solution not only increased the availability of Definitive Healthcare's subscription service but also enabled SSL offloading, which optimized server performance. The Vice President of Information Technology reported being extremely happy with the results and the support received from Total Uptime.

Definitive Healthcare

David Courville

Vice President of Information Technology