Case Study: Extent Heritage streamlines project management and billing with Total Synergy

Extent Heritage manages multiple offices and distributed field teams with Synergy software

Extent Heritage, a heritage consultancy with over 80 staff across Australia, faced significant challenges in managing its distributed teams and numerous projects. Their field-based staff were not using the previous system to submit timesheets or track expenses, leaving the company with no visibility into project health. They turned to Total Synergy's Enterprise software to find an industry-specific solution.

By implementing Total Synergy's cloud-based platform, Extent Heritage achieved full system adoption thanks to its user-friendly, design-led interface tailored to their industry. The solution provided multi-office reporting and seamless integration with tools like Xero. The measurable impact was substantial, with the finance manager reporting that the billing process was reduced from four or five days to just half a day, greatly improving efficiency and relieving staff frustration.

Extent Heritage

Joanne Craig

Finance Manager