Case Study: Extent Heritage streamlines project management and billing with Total Synergy

Extent Heritage cuts billing time from 4-5 days to half a day with Total Synergy

Extent Heritage, a heritage consultancy with over 80 staff across Australia, faced significant challenges managing its multi-office operations and distributed field teams. Their previous generic cloud management software was not adopted by staff, leading to a lack of timesheet submissions, poor expense tracking, and no visibility into project health. They turned to Total Synergy's Enterprise product for an industry-specific solution.

By implementing Total Synergy's cloud-based platform, Extent Heritage achieved full system adoption due to its user-friendly, design-led interface tailored to project-centered businesses. The solution provided real-time financial insights and simplified processes, drastically reducing billing time from four days to half a day. Total Synergy enabled the firm to understand office and project performance clearly, freeing staff to focus on their core work.

Extent Heritage