Case Study: The Money Store boosts borrower retention with Total Expert

The Money Store retains 54 loans and recovers $25 million with Total Expert

The Money Store, a mortgage lender, faced the industry-wide challenge of borrowers paying off loans without giving loan officers a chance to re-engage, resulting in missed opportunities and revenue. To address this, they partnered with Total Expert to transform their payoff request process.

Using Total Expert, The Money Store implemented a solution where real-time alerts notified loan officers the instant a payoff request was made. This allowed for immediate, proactive outreach to borrowers. The results were significant: within eight months, Total Expert helped them retain 54 loans and recover more than $25 million in loan volume, transforming a common pain point into a major success.

The Money Store