Case Study: Scribd achieves scalable leadership development and stronger managers with Torch.io

Scribd provides executives and new managers with Leadership Coaching

Scribd, a digital library and subscription service that grew 50% in 2018 to more than 1,000,000 paying subscribers, faced the challenge of rapidly promoting junior managers into senior roles while competing with much larger players like Amazon. To ensure these new leaders had the support to manage teams, delegate, prioritize, and develop talent effectively, Scribd engaged Torch.io for leadership coaching and development.

Torch.io provided one‑on‑one coaching for executives and managers, custom workshops for non‑managers (topics like Active Listening, Coaching Fundamentals, and Productivity), and a day of 45‑minute “Laser Coaching Sessions.” Over 2018 Torch.io expanded coaching to include 4 VPs, the CEO, multiple managers and technical leads (adding eight new coached seats), plus workshop series and laser sessions for eight individuals in a day. The program increased managerial readiness and received strong positive feedback from HR and participants, demonstrating measurable engagement and uptake driven by Torch.io’s services.

Scribd

Karen Chernoff

Head of HR