Case Study: Best Buy achieves stronger diversity, inclusion, and internal career growth with Torch.io

Best Buy fosters diversity and inclusion with Torch

Best Buy partnered with Torch.io to tackle higher turnover among employees of color, underrepresentation of women and minorities in its talent pipeline, and the need for a more inclusive, transparent culture. Using Torch.io’s mentoring software, Best Buy launched an internal mentoring program to connect underrepresented employees with company leaders across demographics.

Torch.io’s solution matched mentees with leaders based on learning needs and expertise, producing a 95% match satisfaction rate and 87% of participants reporting improved quality of work and readiness for more responsibility. The program drove strong engagement that extended relationships beyond the six-month cohort and has convinced Best Buy to scale the initiative internationally—demonstrating clear, measurable impact from Torch.io’s platform.

Best Buy

John Hardy

D&I Manager