Case Study: Atrium achieves stronger leadership and 100% coach-match success with Torch.io

Atrium - Customer Case Study

Atrium, a San Francisco–based full-service corporate law firm focused on fast, transparent legal services for startups, faced the challenge of rapidly promoting inexperienced managers into leadership roles while maintaining a high-execution culture that sometimes overlooked core management skills. To close that gap, Atrium partnered with Torch.io for leadership development programming and personalized coaching services.

Torch.io delivered cohort and one-on-one coaching (making leadership coaching a requirement for new leaders), two 360 reviews per leader, biweekly context updates from HR, and custom trainings on topics like Hard Conversations, Coaching Fundamentals, Productivity, and Facilitation. The program produced measurable impact: 100% coach-match success, 500+ coaching sessions, a 4.4/5 average customer satisfaction rating, and observable behavior change—managers are more proactive in developing direct reports, checking in regularly, and keeping teams accountable.

Atrium

Lindsey P.

Management Operations