Case Study: a US-based real estate company scales client support with Toptal's AI-powered chatbot

US-based Real Estate Company scales client support with Toptal’s 24/7 AI chatbot

A US-based real estate company faced challenges scaling its client support. It relied on static FAQs, email, and support agents for increasingly complex inquiries, which resulted in slow response times and inconsistent answers. This created additional work for staff and limited growth. The company partnered with Toptal for AI chatbot development services to address this.

Toptal designed and implemented an on-premises RAG system that used a locally hosted AI model paired with the company’s proprietary documents, keeping sensitive data secure. This solution provided reliable, context-aware answers to client inquiries. The results included more efficient support, with the chatbot handling common and complex questions to reduce the agent workload. This allowed the company to offer scalable 24/7 client service with faster response times and higher first-response resolution.