Case Study: a US-based logistics software company achieves 60% faster delivery coordination with Toptal's Salesforce automation solution

US-based Logistics Software Company cuts delivery coordination time by 60% with Toptal

A US-based logistics software company faced significant operational challenges due to its manual dispatching process, which relied on spreadsheets and phone calls. This approach caused delays, introduced human error, and provided poor delivery tracking, making it difficult for the company to scale. To address this, the company turned to Toptal for a custom Salesforce solution.

Toptal designed and implemented an automated workflow architecture using Salesforce, including Apex, Flows, and Lightning components, to assign drivers and update deliveries in real time. They also integrated the platform with custom REST APIs to enable real-time communication. This solution from Toptal reduced dispatch coordination time by over 60%, eliminated dependency on spreadsheets, and provided stakeholders with full visibility into the fulfillment process to improve customer communication.