Case Study: Large Insurance Company achieves a more robust site, real-time updates, and better customer experience with Toptal

Large Insurance Company - Customer Case Study

One of the world’s largest reinsurers redesigned its site and moved to a more client‑centric, cloud‑based environment but faced reliability and collaboration problems: third‑party plug‑ins were causing site crashes on updates, and the development team struggled to collaborate effectively within an Apple‑native design workflow while needing to assure customers of an immediate response.

Toptal talent led a shift from Sketch to browser‑based Figma, establishing the design roadmap, system (rules and components), and a white‑label user interface, and trained the client’s designers on the new tools. The transition made the site more robust, enabled distributed teams to implement changes and updates in real time, and improved the overall customer experience.