Case Study: a US-based IT training and technology services firm improves document management with Toptal

Big 4 tech company secures a multimillion-dollar contract with Toptal

A US-based IT training and technology services firm was facing significant coordination issues while managing a document management project for a major 4 tech company client. This led to escalating costs, missed deadlines, and client dissatisfaction. The firm engaged Toptal for custom software development and project management services to resolve the situation.

Toptal implemented Agile methodologies and a systematic stakeholder management approach to restore order and rebuild trust. This restored the project timeline and budget. The successful execution resulted in the firm receiving a perfect Net Promoter Score of 10 from its client and secured a multimillion-dollar contract, leading to a fivefold growth in the account.