Case Study: a national banking institution streamlines branch updates with Toptal

a national US bank connects 2,600 branches and 19,000 ATMs with Toptal

A national US bank providing retail and commercial banking services needed to repair its cumbersome branch and ATM locator portal, which required manual updates that led to inefficiencies and a poor customer experience. Lacking the internal bandwidth and expertise, the bank engaged Toptal for financial technology development services to revamp the system.

Toptal assembled a lean team that delivered a new API gateway and client-facing interface within eight weeks. The solution automatically connects 2,600 branches and over 19,000 ATMs with live updates, eliminating manual input. This resulted in increased operational efficiency, fewer errors, a reduction in client complaints, and an improved user experience.