Case Study: SFMC achieves 50% reduction in AP processing time and automates CC&R workflows with Tops Software

SFMC - Customer Case Study

SFMC is an 18‑year‑old community association management firm in Manassas, VA, managing 180 communities with 37 employees. After rapid expansion, owners created a Director of Strategy and Operations role for Lulu Rodriguez‑King to assess and improve operations, customer service and use of their TOPS software — addressing manual violation processing, overloaded AP/AR staff, slow responsiveness, and inconsistent processes.

Lulu audited workflows, attended TOPS CAMfire, led on‑site TOPS training, implemented TOPS GO! for automated CC&R workflows and Strongroom for payables, and standardized customer‑facing processes. The changes drove a 25% company growth in under a year, cut AP/AR invoice processing from 65% to 17% of staff time, saved 4–5 hours per day on violation processing for a 400+ home community, and significantly improved first‑call responsiveness and staff productivity.

SFMC

Lulu Rodriguez-King

Director of Strategy and Operations