Case Study: Premier Association Management achieves 80–90 hours/week time savings and staffing cost reductions with TOPS Software

Premier Association Management - Customer Case Study

Premier Association Management of Central Florida, founded by Gina Holbrook in 2004 to deliver personalized community management, struggled with unreliable, poorly supported management software and a disjointed workflow that required QuickBooks plus manual workarounds. Frequent outages, lack of integration and inefficient processes forced staff to maintain nightly backups and switch between systems, slowing response to homeowners and board requests as the company grew.

Holbrook implemented TOPS Professional with on‑site training and ongoing support plus TOPS GO!, Global A/P, ReadyCollect and AtHomeNet integrations to unify accounting, management and automation. The result: major time savings (about 80–90 hours per week from inspections), faster vendor payments, reduced collection tasks, higher homeowner convenience and increased association income — improvements Holbrook says avoided hiring four to five additional employees and generated company‑wide staff cost savings.

Premier Association Management

Gina Holbrook

President and CEO