Case Study: Florida Property & Association Management achieves standardized, efficient property management with TOPS Software

Florida Property & Association Management - Customer Case Study

Florida Property & Association Management, a Florida-based startup led by Bill Thompson, needed a low-overhead, efficient way to run community association management. The firm’s main challenge was choosing a property-management system that would standardize operations, simplify training, and keep costs down during rapid growth.

FP&AM implemented TOPS software and key partner services, using the TOPS sample community module as a company-wide standard, unique customer IDs with Lockbox integration, calendar-year accounting, outsourced accounts-payable to Strongroom Solutions, and owner portals via AtHomeNet. The result: consistent processes, stronger accountability and transparency for boards and owners, significant labor and overhead savings, easier CAM onboarding, and a scalable platform that supports expansion beyond its current seven communities.

Florida Property & Association Management

Bill Thompson

Owner