Case Study: Coventry Group Community Management achieves major time savings and scalable growth with Tops Software

Coventry Group Community Management - Customer Case Study

Coventry Group Community Management, Inc., based in Winchester, Virginia, builds and manages thriving homeowner associations and now oversees more than 30 communities. Founded to provide more personal, local service, the company initially ran operations by hand with Word and Excel; as it grew (to 11 HOAs at one point) manual processes became unsustainable and they lost a major client, prompting a search for an automated solution.

Coventry implemented TOPS Professional and the TOPS Go! mobile app, converting all associations with hands-on training and integrating partner services like lockbox and direct debit. The software’s owner-maintain screens, robust accounting, automated workflows and mobile capabilities cut administrative hours, enabled four new contracts without adding staff, improved collection and homeowner outreach outcomes, and freed staff to focus on community-building and client service.

Coventry Group Community Management

Beth Schloemer

VP, Coventry Group Community Management