Case Study: Classic Community Management launches solo and gains mobile efficiency and IT savings with Tops Software

Classic Community Management - Customer Case Study

Classic Community Management (CCM) is a Chicago-area startup founded by Jennifer Sentner that manages hundreds of homeowner, townhome and condominium units. Sentner launched the business after leaving her previous employer to provide more personalized service, but faced challenges including high IT costs, manual paper-based workflows, limited mobility, and the need for strong training and support — and she wanted to do it without hiring a large staff.

She implemented TOPS Professional Hosted, TOPS Go for iOS and TOPS Community Websites to host data, enable mobile inspections and provide built-in training and support. The solution let CCM go live quickly, upload years of history to client sites, cut IT startup costs and ongoing IT spend (about half her previous budget), sharply reduce labor needs (projected savings >$90,000 annually), increase productivity and responsiveness, and win new associations.

Classic Community Management

Jennifer Senffner

Owner