Case Study: a leading holding company fast tracks print and fulfillment ordering with Toppan Merrill Connect

Leading holding company partners with Toppan Merrill to fast track print and fulfillment ordering portal

A leading holding company was challenged to find a new supplier for its marketing kit ordering and fulfillment after its previous vendor discontinued service. With less than five months to find a replacement, the company needed a supplier that could handle a rapid implementation for three business units while also offering more advanced features. They selected Toppan Merrill for its cultural fit, expertise, and ability to meet a demanding 90-day onboarding deadline.

Toppan Merrill implemented its CONNECT Storefront platform, using a phased approach to first replace all existing functionality for 1,500 items and then add new enhancements. The solution included intuitive user interfaces, product reporting, and CRM integrations. Toppan Merrill's consultative approach identified significant cost savings through workflow efficiencies and a consolidated shipping strategy. As a result, the portal launched on time, the company saved money, and Toppan Merrill was awarded additional work and designated as a preferred vendor for future projects.