Case Study: Subserveo achieves 90% A-player hires and a 9x ROI with Topgrading

Subserveo - Customer Case Study

Subserveo, a subscription-based financial services company focused on post-trade compliance for broker dealers, was founded in 2008 during the Great Recession. As the company rapidly grew from 0 to 40 employees in less than 15 months, it struggled to attract strong candidates in a tight labor market, especially persuading A Players to join a startup. Topgrading helped provide a structured hiring approach for this challenge.

Subserveo implemented Topgrading’s hiring, coaching, and promotion processes across the organization, including training all leaders and team members and using 90-day coaching reviews tied to job scorecards and measurable accountabilities. With Topgrading, 90% of hires and promotions became A Players, helping the company build a strong reputation, achieve significant shareholder value, and ultimately sell to DST Systems for a 9x return on invested capital and 61x top-line revenue.

Subserveo

Shannon Susko

President