Case Study: Roundy’s improves hiring and store performance with Topgrading

Roundy’s - Customer Case Study

Roundy’s, a privately held Midwestern grocery chain with 160 stores and 18,000 employees, needed a stronger leadership pipeline and a better way to hire and promote high performers across the business. Working with Topgrading, the company sought to improve executive, store director, manager, and entry-level hiring so the organization could drive better store performance and customer experience.

Topgrading helped Roundy’s implement its full hiring and talent assessment process across the company, including workshops for leaders, scorecards for store directors, and abbreviated hiring methods for entry-level employees. The results included an increase in A Player store managers hired from 20% to 80%, 100% of executives replaced with A Players, and average customer service ratings of 95% for entry-level employees, contributing to stronger store results and record sales.

Roundy’s

Bob Mariano

Chief Executive Officer