Case Study: Netsurit improves employee retention with Topgrading

Netsurit - Customer Case Study

Netsurit, a South African managed outsourced IT services company with 320 employees, was struggling with high staff turnover in a competitive industry where retaining talent was critical. To address this challenge, the company turned to Topgrading and its hiring and talent management methods to improve the quality of hires and strengthen employee retention.

Topgrading helped Netsurit implement the Tandem Topgrading Interview for key roles, train managers in Topgrading practices, and track employees as A, B, or C players while maintaining a Virtual Bench for vacancies. As a result, turnover dropped steadily, recruitment costs fell, and employee retention improved significantly; Netsurit also reported that the share of promoted managers who became A Players or A Potentials improved from 9% to 75%, while sales and client satisfaction rose.

Netsurit

Orrin Klopper

Co-Founder and Chief Executive Officer