Case Study: K&N Management boosts A-Player hiring and sales growth with Topgrading

K&N Management - Customer Case Study

K&N Management, the owner and operator of Mighty Fine Burgers, Fries & Shakes and several Rudy’s Country Store & Bar-B-Q locations, was struggling with a high rate of mis-hires in a restaurant industry where weak performers were common. Before working with Topgrading, only 25% of employees were A Players and annual involuntary turnover was 37%, while bad hires were costing up to $28,000 for entry-level roles and $320,000 for store manager positions.

Topgrading implemented its full hiring methodology, including Career History Forms, Snapshots, the Topgrading Interview, and Reference Checks, which helped K&N screen candidates faster and hire better people. With Topgrading, K&N increased its A Players to 89%, reduced involuntary terminations to 14%, and grew sales from $60 million to $80 million, while also improving profitability through a stronger, higher-performing team.

K&N Management

Ken Schiller

Chief Executive Officer