Case Study: Helpflow achieves 88% A-Player hires with Topgrading

Helpflow - Customer Case Study

Helpflow, a customer service company that provides 24/7 live chat support to ecommerce websites, grew rapidly from 10 agents to 100 and needed a stronger hiring process and leadership team. CEO Jon Tucker turned to Topgrading to help him find an Operations Manager and improve the quality and consistency of future hires.

Topgrading’s interview methodology helped Helpflow build a high-performing team by making it easier to identify candidate patterns and fit before hiring. As a result, 88% of Helpflow’s hires were A Players over the past two years, customer service representative turnover fell to 1% versus an industry standard of 30%, and the company is on track to double in size with the right people in the right roles.

Helpflow

Jon Tucker

Chief Executive Officer