Case Study: HeimLantz boosts A-player hiring and cuts turnover with Topgrading

HeimLantz - Customer Case Study

HeimLantz, a financial services firm with 53 employees, was dealing with a weak company culture, low growth, siloed teams, and turnover problems, along with too many B and C Players. The firm brought in Topgrading after a Scaling Up coach recommended it as a way to improve hiring and strengthen culture, and the newly hired COO, Laura Macauley, took responsibility for upgrading the hiring process and attracting more A Players.

Topgrading helped HeimLantz implement a structured hiring process using Topgrading Online Solutions, including prescreen snapshots, phone screens, career history forms, competency interviews, tandem interviews, and reference checks. With Topgrading, the firm transformed its workforce to 88% A Players hired, increased sales by 27% in the first three years, and reduced turnover to 2% versus the industry’s 17–27% range. HeimLantz also earned recognition such as Top 100 Accounting Firms to Work for and Top Accounting Firms for Women.

HeimLantz

Laura Macauley

Chief Operating Officer