Case Study: Goldie Floberg improves caregiver support and reduces medication errors with Topflight Apps' Mi-Life AI chatbot

Goldie Floberg cuts medication errors by 72% with Topflight Apps

The customer, Goldie Floberg, faced a significant challenge as its caregivers were overwhelmed by the cognitive load of managing approximately 1,300 pages of critical client information, which hindered new staff training and increased the risk of errors. To address this, they turned to the vendor, Topflight Apps, to develop an AI-driven solution that would provide fast and reliable access to essential data.

Topflight Apps implemented Mi-Life, a HIPAA-compliant, AI-powered mobile chatbot that uses retrieval-augmented generation (RAG) to deliver precise, real-time information through voice or text queries. The solution resulted in a 72% drop in medication errors, achieved a staff satisfaction NPS of over 70, and significantly improved overall care quality and outcomes for the client.

Goldie Floberg