Case Study: VW Credit, Inc. achieves consistent, compliant customer correspondence with Topdown's CLIENT LETTER

VW Credit, Inc. - Customer Case Study

VW Credit, Inc., a wholly owned subsidiary of Volkswagen Group of America, faced inconsistent, error-prone customer communications from managing over 500 Word templates across shared and local drives, with English and French variations and months-long delays for template changes. To solve this, VW Credit, Inc. engaged Topdown and adopted the CLIENT LETTER DOCCM solution.

Topdown’s Professional Services factored templates into components, applied business logic and built a custom data exit to pull customer data from the mainframe into CLIENT LETTER, placing master templates in a central library with locked compliance language, authorized editing and a full audit trail. The result was fast, consistently personalized correspondence, consolidation of 500+ templates, elimination of lengthy IT change cycles, and stronger regulatory defensibility and version control.

VW Credit, Inc.