Case Study: Blue Cross and Blue Shield of Florida (Florida Blue) achieves faster batch processing and improved customer communications with Topdown

Blue Cross and Blue Shield of Florida - Customer Case Study

Blue Cross and Blue Shield of Florida (Florida Blue) experienced persistent batch-processing slowness in their customer communications management when creating documents. They turned to longtime partner Topdown and its CLIENT LETTER® solution after internal teams couldn't identify a fix.

Topdown’s professional services team investigated, confirmed CLIENT LETTER® wasn't the root cause, and traced the issue to an unpatched Microsoft Word bug affecting the document design environment. Topdown continued to work with Florida Blue to resolve the problem, restoring normal batch-processing performance and improving the CCM workflow—earning praise from Blue Cross and Blue Shield of Florida for Topdown’s responsive, long-term support.

Blue Cross and Blue Shield of Florida

Mike Barber

Software Developer