Case Study: My Smart Team achieves better client follow-up and team visibility with Top Producer CRM

Top Producer® CRM review from successful real estate team lead

My Smart Team, a growing real estate team led by Ben Kono, had been using another CRM but found it lacking in automation and consistency. The team needed a better way to track contacts, transactions, and follow-up processes in one place as they aimed to grow by adding a new agent every six months.

Top Producer CRM was implemented to centralize transaction management, automate follow-up, and improve task visibility across the team. With Top Producer, My Smart Team launched daily task and follow-up routines, gained better onboarding support, and could run the business more smoothly—even while Ben was away on vacation—reducing micromanagement and helping ensure consistent client care.

My Smart Team

Ben Kono

Partner