Case Study: RE/MAX Fine Properties achieves 50%+ repeat and referral business with Top Producer

RE/MAX Fine Properties - Customer Case Study

Top Producer® partnered with veteran RE/MAX agent Scott Dexter to address a common real estate challenge: turning initial inquiries into long-term, trust-based client relationships while managing hundreds of contacts. Scott needed a reliable way to be present with clients, demonstrate local expertise, and keep every follow-up organized so leads wouldn’t slip through the cracks.

By combining relationship-first practices (active listening, timely in-person service, and sharing a 10-year sales map) with Top Producer® CRM’s mobile contact management and automated action plans, Scott records every interaction and stays top of mind with clients. The approach has paid off — he’s sold over 1,000 homes, credits more than 50% of his business to repeats and referrals, and relies on the CRM to sustain consistent, long-term client care.

RE/MAX Fine Properties

Scott Dexter

Agent