Case Study: HML streamlines document processing with Top Image Systems eFLOW Digital Mailroom

eFLOW Digital Mailroom Streamlines Document Centric Workflows at HML

HML, a major UK financial outsourcer, faced significant challenges in processing a high volume of incoming documents from its clients. Their outdated, manual capture and indexing system required a large staff to key in data and involved costly daily couriers between its three sites to transport physical mail. To meet stringent SLAs and improve efficiency, HML sought a new automated solution from vendor Top Image Systems, selecting their eFLOW Digital Mailroom platform.

The Top Image Systems eFLOW solution was implemented to automatically capture, classify, and index documents, integrating seamlessly with HML's new IBM Business Process Manager. This eliminated the need for couriers by processing mail at its point of origin and enabled straight-through processing for a third of documents. The results were substantial, including savings of nearly £500,000 within seven months, a reduction of 10 full-time employees, and a return on investment in under 12 months, all while significantly improving processing speed and customer service.

HML