Case Study: RheinEnergie automates mailroom processing with Top Image Systems eFLOW

eFLOW a Power Boost for RheinEnergie

RheinEnergie, a major energy and water provider serving about 2.5 million people in Germany’s Rhine region, needed to handle a very high volume of incoming mail more efficiently. To reduce response times and improve transparency for growing customer inquiries, the company turned to Top Image Systems and its eFLOW digital mailroom solution.

Top Image Systems implemented eFLOW to scan, classify, and automatically route incoming customer documents into electronic customer files. The solution automated more than 80% of mailroom document processing, reduced turnaround times, improved processing quality, and provided full process transparency with a scalable platform that can support future growth.

RheinEnergie

Alexander Singer

Responsible project director