Case Study: Zumiez achieves 10%+ increase in online product exposure and lower fulfillment costs with ToolsGroup

Zumiez

Zumiez, a specialty apparel retailer operating 700+ stores across the US and Canada, faced rising complexity as it transformed stores into local fulfillment centers and pursued a “channel-less” customer experience. Managing product availability and fulfillment manually was time‑consuming and error-prone, so Zumiez partnered with ToolsGroup, initially deploying its Dynamic Availability application (and later the Dynamic Fulfillment solution) to automate and optimize what products and quantities are offered online and how orders are routed.

ToolsGroup implemented machine‑learning–driven Dynamic Availability to increase online inventory exposure and AI‑powered Dynamic Fulfillment to optimize order routing across the store network. As a result, Zumiez achieved a 10%+ increase in online product exposure, improved online in‑stocks and fill rates, reduced split‑package rates and shipping cost per unit, and a more efficient distribution of order volume across stores, delivering both better customer experience and operational savings.

Zumiez