Case Study: Telecom Retail Distribution achieves 98% store service levels and 50% global inventory reduction with ToolsGroup SO99+

Telecom Retail Distribution - Customer Case Study

Telecom Retail Distribution, a telecom operator with 1,500 owned and franchised stores, faced frequent out-of-stock situations, high and obsolete inventory, and franchise credit issues due to a decentralized, store-initiated replenishment model. To synchronize demand across stores, distribution centers and OEM suppliers, they engaged ToolsGroup and adopted its SO99+ demand planning, demand sensing and inventory optimization solution.

ToolsGroup integrated store-level stock and sell-out data to generate daily automatic replenishment proposals and replace manual store ordering with a centrally planned, demand-driven model. As a result, ToolsGroup helped increase store service levels by 12 percentage points to 98%, reduce global network inventory investment by 50%, cut obsolete inventory, and automate planning without adding central planner headcount.